Employee Insurance Benefits Customer Service Representative Center Phone Number: 1-866-482-5642

Customer Service and Billing Inquiries: 643-3456 / 1 (877) 482-2211 – Toll Free

General Information Offices: Contact Line: 546-4511

The history of this company dates back to 1883 when it was founded originally as the Mutual Telephone Company. Their headquarters are in Honolulu, HI, USA. In 2017, Cincinnati Bell acquired Hawaiian Telcom Holdco, Inc.

As an Employee, you can participate in several benefit programs once you become eligible. You can enroll in the following insurance coverages:

  • Medical
  • Dental
  • Life Insurance
  • Long Term Care Insurance
  • 401(k) plan with matching Company contributions
  • Vacation Days / Holidays
  • Personal Days / Holidays
  • Flexible Spending Accounts 
  • Employee Assistance Program

They also offer their employees / staff members access to an online account. This is a free service for employees that need review and/or manage their benefits account online. Employees should create a online account so that they are able to do the following:

  • Print out a temporary medical plan ID card.
  • Update life insurance beneficiaries.
  • Review plan information and benefit options.
  • Complete Benefit Transactions.
  • Update Dependent Details.
  • Access and use the “Find a doctor” in your plan tool.
  • Enroll in benefit plans quickly and easily when annual enrollment arrives or when you become newly eligible for benefits.
  • Make needed changes to your coverage due to a qualified status change.
  • Access provider and facility directories.
  • Access treatment information.
  • Check your paycheck to ensure your benefit plan deductions are accurate.
  • Much more!

Benefits will vary. Eligibility for some programs is dependent on job type, workgroup, and employment status. You may also find more information at this website link: https://www.hawaiiantel.com/aboutus/Careers/

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access to the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can log in to an activate account or activate a new online account. Be sure you have your employee and/or personal information on hand.


Sign In / Register / Enroll to a Hawaiian Telcom Employee / Staff Member Your Benefits Resources (YBR) Online Account Steps

Follow these easy steps below if you are a NEW Retired employee who needs to create a new account:

  1. Visit this link on your device.
  2. Click on the “Are you a new user?” link.
  3. Type in the last four digits of your social security number into the field provided.
  4. Input your date of birth in the fields provided.
  5. Click on the “Continue” button.
  6. Continue to move forward and provide all the required information to create your new online account.

If your registration has been completed successfully, you will be forwarded to your account details when you can then start to manage or review your account details.

Follow these easy steps below if you are a CURRENT Retired employee who needs to access the account Sign In Page:

  1. Visit: www.yourbenefitsresources.com/hawaiiantelcom in an internet browser on your device.
  2. Type in your User ID in the field provided.
  3. Type in your password in the field provided.
  4. Click on the “Log On” button.
  5. Proceed to move forward and manage your current online account.

Follow these easy steps below if you are a New active employee who needs to access the account Sign In or Enroll into the Plan Source Benefits Enrollment site:

  1. Visit: https://www.htbenefits.com in an internet browser on your device.
  2. Scroll to the bottom for the login section. NOTE: Your Plan Source Username consists of: 
    • First initial of your First Name;
    • First six (6) letters of your Last Name; (Or, your entire Last Name if it is less than six letters.) 
    • Last four (4) digits of your SSN.
    • Example: Mike Kealoha, whose SSN is 000-00-4567, would have a login of MKEALOH4567
  3.  Your Plan Source Password is your birthdate in this format, YYYYMMDD (unless you have previously changed your Plan Source password). Example: a birthdate of February 9, 1985 would look like this: 19850209
  4. Proceed to move forward and provide all the required information to create and set up your new online benefits account.

Follow these easy steps below if you are a CURRENT active employee who needs to access the account benefits Sign In Page:

  1. Visit: www.htbenefits.com in an internet browser on your device.
  2. Type in your Username in the field provided.
  3. Type in your Password in the field provided.
  4. Click on the “We Go.” button.
  5. Proceed to move forward and manage your current online account.

If you have any questions about your benefits, or about the new Plan Source system, you can email: Hawaiian Telcom HR