Employee Insurance Benefits Customer Service Representative Center Phone Number: 1-800-238-6247 / 1-800-AETNA-HR

NOTE: Call 1-847-883-0734 if you are outside the United States, Puerto Rico, or Canada

The history of this company dates back to 1850 when it was organized to sell life insurance. It was in 1853 that it was incorporated as Aetna Life Insurance Company and then in 1861 they began to offer life insurance policies.

As an Employee, you can participate in several benefit programs once you become eligible. You can enroll in the following insurance coverages:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • 401(k)
  • Life Insurance
  • Long & Short Term Disability
  • Accidental Death and Personal Loss
  • Critical Illness Plan
  • Legal Plan
  • Much More!

Other Benefits Include:

  • Vacation 
  • Holidays 
  • Personal / Sick Days 
  • Enhanced Benefit Program
  • Lifestyle and Condition coaching
  • Nutrition and Fitness programs
  • Clinical and Care management programs
  • Mindfulness programs and resources
  • Pet therapy (select locations)
  • Employee Assistance Program
  • Tools for coping with Stress, Depression & More
  • Financial Coaching
  • Well-being Reimbursement & Rewards
  • Education Assistance & Student Loans

They also offer their employees / staff members access to an online account. This is a free service for employees that need review and/or manage their benefits account online. Employees should create a online account so that they are able to do the following:

  • Print out a temporary medical plan ID card.
  • Update life insurance beneficiaries.
  • Review plan information and benefit options.
  • Complete Benefit Transactions.
  • Update Dependent Details.
  • Access and use the “Find a doctor” in your plan tool.
  • Enroll in benefit plans quickly and easily when annual enrollment arrives or when you become newly eligible for benefits.
  • Make needed changes to your coverage due to a qualified status change.
  • Access provider and facility directories.
  • Access treatment information.
  • Check your paycheck to ensure your benefit plan deductions are accurate.
  • Much more!

Benefits will vary. Eligibility for some programs is dependent on job type, workgroup, and employment status. You may also find more information at this website link: https://www.aetnacareers.com/benefits.

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access to the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can log in to an activate account or activate a new online account. Be sure you have your employee and/or personal information on hand.


Sign In / Register / Enroll to an Aetna Employee / Staff Member Your Benefits Resources (YBR) Online Account Steps

Follow these easy steps below if you are a NEW Retired employee who needs to create a new account:

  1. Visit this link on your device.
  2. Click on the “Are you a new user?” link.
  3. Type in the last four digits of your social security number into the field provided.
  4. Input your date of birth in the fields provided.
  5. Click on the “Continue” button.
  6. Continue to move forward and provide all the required information to create your new online account.

If your registration has been completed successfully, you will be forwarded to your account details when you can then start to manage or review your account details.

Follow these easy steps below if you are a CURRENT employee who needs to access the account Sign In Page:

  1. Visit: www.yourbenefitsresources.com/aetna in an internet browser on your device.
  2. Type in your User ID in the field provided.
  3. Type in your password in the field provided.
  4. Click on the “Log On” button.
  5. Proceed to move forward and manage your current online account.

Follow these easy steps below if you are a New Retired employee who needs to access the account Sign In site:

  1. Visit: www.retireehealthaccess.net/Aetna in an internet browser on your device.
  2. Click on the “Register Now” link.
  3. Type in your social security number into the field provided.
  4. Type in your Last Name in the field provided.
  5. Type in your Zip Code in the field provided.
  6. Input your date of birth in the fields provided.
  7. Click on the “Continue” button.
  8. Continue to move forward and provide all the required information to create your new online account.

Follow these easy steps below if you are a CURRENT retired employee who needs to access the account benefits Sign In Page:

  1. Visit: www.retireehealthaccess.net/Aetna or https://secure.bswift.com/default.aspx?abbrev=aetnaincretiree in an internet browser on your device.
  2. Type in your Username in the field provided.
  3. Type in your Password in the field provided.
  4. Click on the “Log In” button.
  5. Proceed to move forward and manage your current online account.