Contact Phone Number:

1 (877) 795-4521 TTY: 711

UnitedHealthcare has been in business since 1977. Today, they offer customers certain plans that include the option to have Over-the-Counter (OTC) Medical Care Items coverage. FirstLine Medical is the supplier of all the products that Insurance Company cover. The health plans that offer this additional coverage allows the plan holders to receive or purchase, using benefit credits, certain health and wellness products from a catalog or online such as:

  • Antacids
  • Laxatives
  • Pain Management products
  • Cold products
  • Allergy tablets
  • Eye Drops
  • A toothbrush
  • Dry Mouth Spray
  • Dental Floss
  • Vitamins
  • Supplements
  • First Aid products
  • Skin Creams and Lotions
  • Leg & Foot Care products
  • Disposable Briefs
  • Wipes
  • Safety Seats or Rails
  • Much More!

All of the items ordered are purchased using Benefit Credits that are automatically provided to the client generally every quarter. These credits are applied or loaded to their account at NO ADDITIONAL COST. Shipping, handling and taxes will also be covered.

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access your online account online, follow these easy steps below. We have provided a quick guide for you to find out how you can login to order items online or register for a new account online.

What you need to have available:

  • internet access
  • personal information
  • account information

steps to login and manage an EXISTING online account:

  1. Visit the following website in your internet browser: https://www.otc-essentials.com/.
  2. Type in your current User ID and Password in the fields provided.
  3. Click on the “Login” button.
  4. Once you are in your account, each time verify that all your account information and personal details are correct. If you see any issues contact customer service.

steps below to Register and Create a NEW Login for an online account:

  1. Visit the following website in your internet browser: https://www.otc-essentials.com/.
  2. Click on the “Register” button.
  3. Proceed to provide all the required information such as:
    1. Name
    2. Email Address
    3. Date of Birth
    4. Member ID
  4. Create a new Username and Password.
  5. Select the security questions that your prefer and provide the appropriate answers.
  6. Click on the “Register” button.
  7. Make sure you receive a confirmation or can now login.
  8. Once in your account make sure all account information and personal information is correct.  If you see anything that is wrong contact customer service to have it corrected.