General Customer Service Phone Number: 1-757-552-7401 / toll-free: 1-877-552-7401

Hearing Impairment Customer Service Phone Number: 1-800-828-1140 or 711

Nurse Advice Line:757-552-7250 or 1-800-394-2237

NOTE: For personalized service call the Member Services number found on your ID card.

This company was founded in 1984. Their headquarters are in Virginia Beach, Virginia. They provide health plan coverage. Programs, services & plans they include are:

  • Employee-owned plans
  • Employer-sponsored plans
  • Commercial Products
  • Employee Assistance plans
  • Individual and Family health plans
  • Medicare and Medicaid
  • Chronic Illnesses program
  • Customized Wellness programs
  • Integrated Clinical services
  • Behavioral Health services

Plans they currently offer:

  • Individual & Family Plans such as: OptimaFit
  • Traditional Commercial Plans such as: Vantage (HMO), Plus (PPO), Point of Service (POS)
  • Integrated Account-based Product Lines such as: Equity (HSA), Design (HRA)
  • Tiered Plans such as: OptimaDirect
  • Narrow Network Plans such as: OptimaSelect
  • Medicare Advantage Plans such as: Optima Medicare HMO
  • Self-funded Options for Large and Small Employer Group

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can log in to an activate account or activate a new online account. Be sure you have your employee and/or personal information on hand. Reasons to create a new online account:

  • Access your plan benefits.
  • Manage your forms and claims.
  • Find Doctors, Drugs and Facilities.
  • Access your member ID cards.
  • Set up and manage your virtual office visits.
  • Access Health and Wellness programs.
  • Manage payments.
  • Set up reminders.
  • Access other online tools.

Follow these easy steps below need to access the Optima Health registration page if you are a NEW MEMBER:

  • Visit: this link on your device.
  • Click on the “Are you a Member? Register Now” link located under the “Broker” button.
  • Under the “MyOptima” section, click on the “complete an online registration form” link.
  • Type in your Member ID in the fields provided.
  • Type in your name in the fields provided.
  • Input your date of birth in the fields provided.
  • For the next step:For the next step:
    • All members (except Medicare) enter either:
      • Last four digits of your SSN
      • OR
      • Medicaid ID# for Optima Family Care Members
    • Optima Medicare Members Only:
      • Medicare Beneficiary Identifier (MBI) or Health Insurance Claim Number (HICN)

If your registration has been completed successfully, you will be forwarded to your account details when you can then start to manage or review your account details.

Follow these easy steps below if you are a current member that needs to access their current account online:

  1. Visit: on your device.
  2. Click on the “Member” button.
  3. Type in your username in the field provided.
  4. Type in your password in the field provided.
  5. Begin managing your current account.

Follow these easy steps below if you are a current member that needs to make payment to a current account online:

  1. Visit: on your device.
    1. You will find that the first option as a registered member, you can pay your monthly premium online. (Set up a one time or set up a recurring payment.)
    2. You can pay over the using the automated attendant by calling 1-888-645-4306. Be sure to have a copy of your monthly billing statement available. Or you can call 757-687-6434 or 1-888-737-5479 and select option 2 to pay by phone with an official Optima Health representative.
    3. You can pay with cash through MoneyGram. There is no fee to use this service. If you decide to visit a MoneyGram location, take cash to pay your premium, bring your Optima Health member ID number, and be ready to provide the receive code which is: 15084.
    4. You can mail a check, cashier’s check, or money order. Be sure to mail your payment, along with the payment stub from your monthly bill, to: P.O. Box 75892, Baltimore, MD 21275-5892. Please Be Aware: your payment must be received by the last day of the month.