Partner Care Team Department Customer Service Contact Phone Number: 1-866-432-7289

On the road? Text PCT to 33633 to quickly connect to the Partner Care Team.

24/7 Nurseline Phone Number: 1-888-838-9473

Family Health Navigators Phone Number (a registered nurse): 1-866-432-7289

Special Beginnings Phone Number: 1-888-421-7781

Tobacco Cessation Phone Number: 1-866-42-7289

Appeals Address:

PO Box 660044
Dallas, TX 75266-0044

This Company endeavors to provide Texans with affordable health care and quality health care. They are a division of Health Care Service Corporation (HCSC), which provides consumers with a more stable insurance.

Reasons to create a new online account:

  • Search and locate network providers.
  • Set up medical appointments.
  • Review and manage benefits, claims or medical records.
  • Find health care programs and other tools.
  • much more!

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access the sign in or registration page, follow these easy steps below. We have provided a quick guide for you to find out how you can log in to an active account or activate a new online account and gain access . Be sure you have your personal information on hand.

What you need to have available to sign in or complete registration for a BCBS TX HEB account online:

  • internet access
  • ID card
  • personal information

Follow these easy steps below to Register as and create a new account:

  1. Visit this link in your browser.
  2. To the right of the page, DOUBLE click “Log in”.
  3. Under “New member” click “Register Now”.
  4. Agree to the terms of use and then click the “Next” button.
  5. Create and type in a username in the field provided.
  6. Create a password and type it in the fields provided.
  7. Type in your email address in the fields provided.
  8. Select a security question and then type in the answer in the field provided.
  9. Click the “Next” button.
  10. In the spaces provided, enter your Name.
  11. Enter your Birth Date by selecting the Month, Day and Year from the drop down boxes.
  12. In the space provided, enter your Home Zip Code.
  13. In the space provided, enter your Identification (ID) Number or Group Number.
  14. If it applies, click on the legal guardian box.
  15. Click the “Next” button.
  16. Continue to provide needed information and move forward until complete.

Follow these easy steps below to Login to your current account:

  1. Visit: in your internet browser.
  2. To the right of the page, click “Log in”.
  3. In the space provided type in your current User Name.
  4. In the space provided type in your Password.
  5. Click on the “Log in” button.
  6. Begin managing your account.