General Contact Phone Number: 1-800-382-5729 / TTY/TDD 711 for the hearing impaired / Technical Support at 1-800-344-7620

Address: 2060 East 9th Street, Cleveland, OH 44115-1355

This history of this company can be traced back to 1934. They offer the following types of products:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Health Plans
  • Accident & Critical Illness
  • Individual Term Life Insurance
  • Prescription Drug Coverage

“Corporate Values –
Integrity: We act with the utmost sincerity and in the best interest of our groups and members.
Honesty: We act in an honest and transparent manner in all transactions.
Respect: We show respect to our fellow employees and to our members at all times.
Commitment: We are committed to the communities where we live and work. Our action should demonstrate this commitment.
Excellence: We deliver excellence by acting in a way that produces the best possible outcome for our groups, members and communities.
Strength: We do all that we can to ensure the Company’s financial strength continues. “

Medical Mutual

NOTE: please visit the site directly to verify the details and obtain more information.


If you need to access the sign in or registration page for MEMBERS, EMPLOYERS, PROVIDERS or BROKERS, follow the easy steps below. We have provided a quick guide for you to find out how you can log in to an activate account or create a new online account. Be sure you have your personal information on hand.

Sign In / Register to a Medical Mutual Account Steps for Members, Employers, Brokers, or Providers:

As a “My Health Plan” Member, you can create an online account to manage the following:

  • Manage Your Claims
  • Manage Payments
  • View Your Plan Benefits
  • Manage Wellness Programs
  • Use Money Saving Tool
  • Get Money Saving Tips
  • Receive Exclusive Members-only Offers
  • Get Fitness Tips
  • View Nutrition & Dieting Information
  • Get Preventive Care Information

Follow the easy steps below if you are a NEW Member who needs to create a new account:

  1. Visit https://member.medmutual.com/ on the internet on your device.
  2. Click on the “Register for an Account” button located in the “Not Registered?” section.
  3. Review the required information list and then click on the “Get Started” button.
  4. Continue to move forward and provide all the required information to create your new account.

If your registration has been completed successfully, you will be forwarded to your account details. Then you can manage or review your account details.

Follow these easy steps below if you are a CURRENT Member who needs to access the account Sign In Page:

  1. Visit: https://member.medmutual.com/ in an internet browser on your device.
  2. Type in your Username in the field provided.
  3. Type in your Password in the field provided.
  4. Click on the “Log In” button.
  5. Proceed to move forward and manage your current account.

As an Employer, you can create an online account to manage the following:

  • View Reports such as:
    • Member Roster
    • Transaction History
  • Manage Employees & their Dependents information such as:
    • Address
    • Contact Information
    • Order ID Cards
    • Order Cert Books
    • Much more!
  • View & Pay Bills
  • Assign Permissions for site use and rights
  • Download Material

Follow the easy steps below if you are an Employer who needs to access the sign in Page:

  1. Visit: https://employerlink.medmutual.com/ in an internet browser on your device.
  2. Type in your User ID in the field provided.
  3. Type in your password in the field provided.
  4. Click on the “SIGN IN” button.
  5. Proceed to move forward and manage your current account.

NOTE: https://www.medmutual.com/For-Employers.aspx is also a valid link.

Service Philosophy –
We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan.
Service Values:
* Respectful
* Accurate
* Responsive
* Accountable
* Simple”

Medical Mutual

As an Provider, you can create an online account to manage the following:

  • Claims
  • Eligibility
  • Benefits
  • Fee Schedule Lookup
  • Provider Record Updates
  • Electronic Funds Transer (EFT)
  • Electronic Remittance Advice (eRA)
  • Tools & Resources such as:
    • ReviewLink
    • Care Management
    • Credentialing
    • Clinical Quality
    • Medical Policies
    • Publications
    • Forms & Manuals
    • Rx Management
    • Prior Approval Requirements
    • Updating Records
    • Much more!

Follow the easy steps below if you are a PROVIDER who needs to access the sign in Page:

  1. Visit: https://provider.medmutual.com in an internet browser on your device.
  2. Type in your User ID in the field provided.
  3. Type in your password in the field provided.
  4. Click on the “SIGN IN” button.
  5. Proceed to move forward and manage your current account.

NOTE: https://www.medmutual.com/For-Providers.aspx is also a valid link.


As an Broker, you can create an online account to manage the following:

  • Access tools & information designed specifically for brokers
  • View & Manage your client information such as:
    • Products they have with you
    • Renewal dates
    • Census details
    • Billing details
  • Get Access to other Resources such as:
    • Producer’s Guide
    • News & Updates
    • Marketing Materials
    • Incentive Programs

Follow the easy steps below if you are a BROKER who needs to access the sign in Page:

  1. Visit: https://mybrokerlink.com/ in an internet browser on your device.
  2. Type in your User ID in the field provided.
  3. Type in your password in the field provided.
  4. Click on the “SIGN IN” button.
  5. Proceed to move forward and manage your current account.

NOTE: https://www.medmutual.com/For-Brokers.aspx is also a valid link.