Contact Phone Number: 1 (888) 628-2770

In 1977, this insurance company began offering certain health plans that provide Over-the-Counter (OTC) Essentials coverage. It allows members to purchase over the counter medical products at NO additional cost. The UnitedHealthcare Insurance Company has entrusted FirstLine Medical to be the supplier of all the products available to order.

UnitedHealthcare Community Plan is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Some of the plans have an Over-The-Counter benefit / coverage.

What is the CVS OTCHS Over the Counter Benefit?

It is supplemental over-the-counter (OTC) coverage that allows eligible members to order OTC medications through CVS at no additional cost.

This benefit will help with the cost of necessary health care items that are not covered as a medical or pharmacy expense under your plan. In addition, it can help you save money on a wide selection of CVS-branded products like pain relievers, cold medications, first aid supplies, dental care and much more.

Why use the OTC benefit?

  • You Will Save Money — Members can get OTC items they need without spending money out of pocket. Get an allowance per each quarter to use on a wide range of health-related items such as cold remedies and personal care items.
  • Easy Access — OTC orders are delivered straight to members’ homes. No need to drive anywhere.
  • Save Your Time — One less trip to the pharmacy means members get to spend more time on what matters most.
  • Shipping is free — There are no shipping or handling fees.

No Extra Costs!

These products are all provided at no extra cost but by using a credit / pre-determined allowance provided under the benefit. The orders will be shipped to their home at no extra charge.

Each qualifying health plan that offers this coverage gives its members the opportunity to receive health and wellness products from a catalog or online such as:

  • Baby Care products
  • Digestive Health products
  • Pain Reliever products
  • Cold Remedy products
  • Allergy products
  • Eye Care products
  • Vitamins
  • Supplements
  • First Aid products
  • Many more items!

Members should be happy to know that all items ordered are purchased using their Benefit Credits which are automatically provided generally every quarter to an account. These credits are applied or loaded to their account at NO ADDITIONAL COST. Even shipping, handling and taxes are covered.

NOTE: please visit the site directly to verify the details and obtain more information.

If you are looking to create a new OTC Health Solutions CVS Health UnitedHealthcare account or needing to log in to an existing account, follow these easy steps below. Here we have provided a quick guide complete with needed links for you to find out how you can get access.

Steps below to Register and Create a NEW online account:

  1. Visit the following website in your internet browser:
  2. Click on the “Register” link found below the “Login” button.
  3. Proceed to provide all the required information exactly how it appears on your health plan card such as:
    1. Member ID
    2. Zip Code
    3. Email Address
  4. Next, create a Password.
  5. Click on the “Register” button.
  6. Be sure you receive a registration confirmation or make sure you can login and manage your new account online.

Steps below to login and manage a CURRENT account:

  1. Visit the following website in your internet browser:
  2. Type in your current Member ID and Password in the spaces provided.
  3. Click on the “Login” button.
  4. Verify that all personal information is correct. If you see any issues be sure to contact customer service.
  5. Review and Manage your account. Place orders and make changes.

Download the UHC order form and view the catalog below.

Important Useful Tips for creating / processing / submitting your order:

  • It is extremely important to note that you will only be allowed to place one (1) order at a time depending how long each benefit period lasts our plan offers the allowance. No partial orders are allowed. You must submit the full order at once or lose the remaining balance. 
  • Any and all unused benefits will expire; they will NOT roll over to the next benefit period. Also, you will not be allowed to request a partial or submit multiple orders. Because of this, you will need to make sure to submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone.
  • You are not allowed to order more than your allotted benefit amount. For example: if your total benefit is $20 and your order total is $20.95, you will have to delete or remove items from your order to bring the order total back down to be within the allotted benefit amount in order to submit the request. You will need to make sure that the total amount due is within your allotted monthly benefit amount.
  • There is no limit on the number of items you can order. However there is a restriction on the quantity limit per any single item, per order which is generally five (15). The only exception is for Blood Pressure Monitors, which are limited to one (1) per year.
  • After you submit the order, it will take 7-10 business days for you to receive the items you ordered. The OTC products will be mailed directly to the home address that you provide.
  • RETURN POLICY: If you receive any damaged items you can return them within 30 days. They will then replace it with the same item.