Contact / Customer Service Phone Number: 1-800-976-1849 / 1 (847) 425-8484 / 1-877-795-4521

UnitedHealthcare offers a variety of health plans. Today, some of those plans offer Over-the-Counter Essentials coverage. Generally it will be a plan that is available to one who has both Medical Assistance from the State and Medicare. It allows qualified members to purchase over the counter medical products at NO additional cost.

FirstLine Medical is the supplier they use to provide all the products available for ordering. Each health plan that is eligible for these benefits provides members the opportunity to purchase (use credits that are provided automatically to a benefit card) health and wellness products from a catalog or online. Some of the OTC types products of times available are as follows:

  • Vitamins
  • Supplements
  • Creams, Lip Balm, Lipstick, Lotions, Moisturizers
  • First Aid
  • Anti-Fungal Creams & Powders
  • Baby Care
  • Antibiotic creams/ointments
  • Dental
  • Sunscreen, Sunless Tanning, After Sun Products
  • Digestive Health
  • Pain Reliever
  • Cold Remedy
  • Anti-Itch Creams
  • Allergy
  • Braces and supports
  • Eye Care
  • Foot Care
  • Bath Products, Cleansers, Soap
  • Many more items listed!

Ordering by Mail: Fill out the Order Form and mail only the order form page in an envelope.

Please Note: all items ordered are “purchased” using Benefit Credits which are automatically provided generally every quarter to an account. These credits are applied or loaded to their account at NO ADDITIONAL COST. Shipping, handling and taxes are also covered.

NOTE: please visit the site directly to verify the details and obtain more information.

If you want to order items online, you will need to create a new OTC Health Solutions CVS Health online account or log in to your existing account.Here we have provided a quick guide for you to find out how you can register for a new account online or login to your current account.


steps to login and manage your CURRENT online account:

  1. Visit the following website in your internet browser:
  2. Type in your current Username and Password in the spaces provided.
  3. Click on the “Sign In” button.
  4. Manage your UnitedHealthcare OTC online account and order the supplies you need.

steps to Register and Create a NEW online account:

  1. Visit the following website in your internet browser:
  2. You will find two options are available:
    1. If you do not have a current Username and Password, you will need to contact your site director for authorization.
    2. If you have simply forgotten your login information, then email the FirstLine Medical Care Manager Support distribution group within the UHC Outlook address list.

NOTICE: Please verify the exact benefit amounts or credits that are available on your specific plan with your company.