Customer Service Phone Number: 1-800-238-6247 (800-AETNA-HR)

Outside the United States, Puerto Rico, or Canada Phone Number: +1-847-883-0734

Aetna offers members access to Your Benefit Resources. This is a free service for patients who want to be able to manage their benefit account online. Patients who create a online account will be able to do the following:

  • View your Member ID card (front & back).
  • View your personal Health Record.
  • View your claims.
  • Search and find a doctor, urgent care facility, dentist, pharmacy or hospital.
  • Check balances on your coinsurance or deductible.
  • Much more!

NOTE: please visit the site directly to verify the details and obtain more information.

If you need access to the sign in or registration page, follow these easy steps below. We have provided a short guide for you to find out how you can sign into an active account or activate a new online account and gain access. Be sure you have your personal information on hand.

Follow these steps below if you are a NEW member who needs to create a NEW account:

  1. Visit: www.ybr.com/aetna on your device.
  2. Click on the “Are you a new user?” link.
  3. Type in the last 4 digits of your social security number in the field provided.
  4. Input your date of birth.
  5. Click on the “Continue” button.
  6. You will be asked to fill out and complete a registration page. This will include personal information. Please verify that everything is correct. If you notice something is wrong contact customer service. Once complete you can then login and review your account.

If you are a CURRENT patient who needs to access the account Login page for:

  1. Visit: www.ybr.com/aetna on your device.
  2. Type in your User ID you originally setup in the field provided.
  3. Type in your password in the field provided.
  4. Click on the “Log On” button.
  5. You will be forwarded to your account overview. Each time you log in make sure all plan and personal information is correct If not contact customer service if it does not allow you to change.

To download the app:

Click on the download button that applies to your device to download the Aetna Mobile App or visit the app store located on your device:

App Store or Google Play

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Reasons to download the App:

  • Find a Doctor.
  • Find an Urgent Care Facility.
  • Find a Dentist.
  • Find a Pharmacy.
  • Find a Hospital.
  • Look up claims.
  • View your Member ID card (front & back).
  • View your personal Health Record.
  • Check your deductible and coinsurance balances.
  • If you have disability claim coverage, you can view the status of your claims and benefit payments.
  • File complaints and appeals.