Customer Service Phone Number: 502-629-8766


Norton Healthcare & Norton Children’s offers patients access to MyChart. This is a free service for clients and is managed through an app or online. This will allow patients to perform the following tasks:

  • Schedule appointments.
  • Manage Rx prescriptions.
  • View & Print your Medical Records.
  • Communicate with your DR and health medical team.
  • View & print your account summary, medications, allergies and test results.
  • View, track and print your immunizations.
  • Pay your bill online.
  • Schedule and review appointments online or through the app.
  • Manage your eVisit.
  • Manage your Video visit.
  • Manage prescriptions.
  • View & Print Medical Records.
  • Communicate with your MD Anderson Cancer Center medical team.
  • View & print your health summary, medications, allergies and test results.
  • View, track and print your immunizations.
  • Pay your bill online or through the app.

NOTE: please visit the site directly to verify the details and obtain more information.


If you are looking to create a new account or sign into an current online account follow the quick guide below thats been provided for you.

Follow these easy steps below if you are a NEW patient who needs to create and log into your chart information:

  1. Visit: www.mychart.nortonhealthcare.org or https://mychart.nortonhealthcare.org/MyChart/accesscheck.asp on your device.
  2. Type in your Activation Code in the fields provided.
  3. Type in the Patient’s Social Security Number in the field provided.
  4. Type in the Date of Birth of the patient on file in the fields provided.
  5. Click on the “Next” button.
  6. Proceed to move forward and provide all the required information to complete the registration. Verify that all personal information is correct before submitting.

No Activation Code? Norton will send a new activation code if you have lost it, let it expire, it does not work or did not receive it. There are three ways to get an Activation Code:

  • After your next visit with your provider, ask for a MyChart activation code or view it on your After-Visit Summary. 
  • You may call (502) 629-8766 to request a new code. 
  • Get your activation code online.

Still No Activation Code? You may also sign up online with NO CODE here.

steps if you are a CURRENT patient looking to log into MyChart online:

  1. Visit: www.mychart.nortonhealthcare.org or https://mychart.nortonhealthcare.org/mychart/ on your device.
  2. Type in your username and password in the fields provided.
  3. Click on the “LOGIN” button and begin managing your online account.

download the app

Click on the download button that applies to your device to download the App or visit the app store.

Log in with your MyNortonChart login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.