Customer Service Technical Support Phone Number: 216-778-8801
Information in this article applies to the following MetroHealth System facilities:
Main Campus Medical Center – 216-778-7800
Elisabeth Severance Prentiss Center For Skilled Nursing and Rehabilitation – 216-957-8899
Old Brooklyn Medical Center – 216-951-2000
Thomas F McCafferty Health Center – 216-957-4848
Brooklyn Health Center – 216-398-0100
Broadway Health Center – 216-957-1500
Midtown Recovery Resources – 216-431-4131
Buckeye Health Center – 216-957-4000
West Park Health Center – 216-957-5000
Independence Discount Drug Mart 216-524-1835
Parma Medical Center (Snow Road) – 216-524-7377
West 150th Health and Surgery Center – 216-251-6990
Parma Health Center (Ridge Road) – 440-888-3200
Parma Heights Discount Drug Mart – 440-845-6800
J Glen Smith Health Center – 216-957-5600
Rocky River Medical Offices – 216-957-3200
Cleveland Heights Medical Center – 216-524-7377
North Royalton Discount Drug Mart – 440-230-9100
Bedford Medical Offices – 216-524-7377
State Road Family Practice – 440-582-1484
Middleburg Heights November Family Health Center – 216-957-9700
Broadview Heights Sports Medicine and Physical Therapy – 216-957-7678
Westlake Physical Therapy at the West Shore Family YMCA – 216-778-4414
Brecksville Health and Surgery Center – 216-957-9000
Beachwood Health Center – 216-957-9959
Lyndhurst Health Center
Olmsted Falls Discount Drug Mart – 440-235-8787
Westlake Health Center – 216-957-3200
Medina Health Center (Reagan Parkway) – 330-725-6226
Brunswick Health Center – 216-957-1450
This history of these companies can be traced back to 1837. Today, they offer patients access to a free and secure myonline health information management tool. The online portal allows patients to perform the following tasks:
Schedule, cancel or review appointments online.
View and manage drug prescriptions and medications.
View & Print Medical Records.
Communicate with your medical team.
Download and Transmit Your Health Summary.
Complete clinical questionnaires.
View & print the following test results:
Sexually transmitted diseases, including HIV, test results.
Drug test results.
Allergies test results.
Pap smear test results.
Pregnancy test results.
View, track and print your immunizations.
Pay or view your bills.
View Vital Signs.
Access Growth Charts.
View Preventive Care Information.
Provide Information Access to Referring Doctors.
Contact Your Doctor’s Office or healthcare team.
Read your providers’ notes from your office visits.
“At MetroHealth, our mission, vision and values are not just words on a fading poster tucked behind someone’s desk. They are the core of our actions. While we take care of the ill and injured, we are increasingly focused on preventive care, fulfilling our mission of “leading the way to a healthier you and a healthier community through service, teaching, discovery and teamwork.” And we do this in an environment of inclusion. Every patient, whether economically needy or economically comfortable, gets the same attention – full attention – from our staff. “
– Akram Boutros, MD, FACHE – President and CEO, 2019
NOTE: please visit the site directly to verify the details and obtain more information.
If you need to access the sign in or registration page, follow these easy steps below. We have provided a quick guide for you to find out how you can activate a new online account or login and gain access to your current account. Be sure you have your personal information on hand.
Follow these easy steps below if you are a NEW patient who needs to register and create a new account to manage your information:
Visit this link on your device in an internet browser.
Click on the “SIGN UP NOW” button.
Type in your Activation Code in the fields provided.
Type in the last four digits of your social security number in the field provided.
Type in your Date of Birth in the fields provided.
Click on the “Next” button.
Proceed to move forward and provide all the required information to complete the registration for an online account.
No Activation Code? Lost / Expired / Never Received?
After you receive your one-time-use access code you will need to use it immediately to activate your account because the code is only valid for 60 days.
After step 2 from above, click on the “SIGN UP ONLINE” button located under the “No Activation Code?” title on the right hand area of the page and fill out the “Request an Activation Code” form.
Steps if you are a CURRENT patient looking to sign into your current account online:
Visit: www.metrohealth.org/mychart on your device.
Type in your username and password in the fields provided.
Click on the “SIGN IN” button and begin managing your current online account.
“Mission Leading the way to a healthier you and a healthier community through service, teaching, discovery and teamwork. Vision MetroHealth will be the most admired public health system in the nation, renowned for our innovation, outcomes, service and financial strength. Values Service to Others Teamwork Accountability Respect Inclusion and Diversity Quest for Excellence”
– The MetroHealth System
Steps if you want to make a payment as Guest to a billing account online:
Visit: https://mychart.metrohealth.org and click on the “PAY AS GUEST” button.
Type in the Guarantor Account Number in the field provided.
Type in the last name of the Guarantor in the field provided.
Click on the “Look Up” button.
Continue to move forward to make payment.
NOTE: If you have questions about fees or your Hospital bill, call 216-957-3250 or toll free at 1-877-509-0597 or contact the Financial Eligibility Team at 216-957-2325 for financial assistance. General Phone Number: 1-800-554-5251.
Download the free app today:
Log in using your website login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.