Company Website Technical Customer Support Phone Number: 1-866-865-3464

Company Billing Questions Phone Number: 540-510-6300 or toll free at 1-866-720-374

Located in Roanoke, Virginia, this medical facility operates as a not-for-profit healthcare organization. They service nearly one million patients in the state and surrounding areas. What separates this healthcare system is their mission to improve the health of the communities in the region and provide low service costs. Included in this network are seven main hospitals, primary and specialty physician practices, pharmacies, and health clubs. Their main hospital locations are:

Franklin Memorial
Giles Community
Roanoke Community
Tazewell Community
Stonewall Jackson
Clinic Saint Albans
Roanoke Memorial

In addition to general medical and surgical care, they also offer services in:

Chaplaincy Services & Clinical Pastoral Education
Home Care
Medical Weight Loss
Medication Assistance Program
Therapy & Rehabilitation
Transgender Service
Workplace Wellness
Wound Care

In this organization they have the values of community, courage, commitment, compassion, and curiosity. They welcome diversity among their patients and focus on creating a safe place for people of different cultures and characteristics where everyone feels respected, included, supported, and valued.

Today, they offer their patients access to a free and secure online health information management tool. Their online portal is called the Carilion Clinic MyChart. It allows patients to perform the following tasks:

  • Refill medications / prescriptions. Request renewals.
  • View and manage lab results.
  • View and pay billing statements. Set up paperless statements.
  • Self-scheduling and e-visits.
  • View and manage appointments.
  • Review outpatient procedures.
  • Track your health issues.
  • Gain access to watch educational videos related to your diagnosis.
  • View the medical records of your children or elderly parents whose health you are monitoring.
  • Send secure messages to your care team.
  • View your medical records / electronic health information / health summary.

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can activate a new online account or login and gain access to your current account. Be sure you have your personal information on hand.

What you will need to set up or sign in to a Carilion Clinic MyChart account:

  • internet on your device
  • personal information
  • an Activation Code (click here to get one)

Follow the easy steps below if you are a NEW patient who needs to register and create a new account to manage your medical information:

  1. Visit this link on your device in an internet browser.
  2. Click on the “SIGN UP NOW” button to be redirected here:
  3. Type in your Activation Code in the fields provided. (If you do not have one, click on the “REQUEST ACTIVATION CODE” button located on the far right hand side under the “No Activation Code?” question to be redirected to this link. You will then need to provide the required information to receive an activation code before moving forward to step 4.)
  4. Type in your Medical Record in the field provided.
  5. Type in your Zip Code in the field provided.
  6. Click on the “Next” button.
  7. Proceed to move forward and provide all the required information to complete the registration for a new online account.

Steps if you are a CURRENT patient looking to sign into your current account online:

  1. Visit: OR on your device.
  2. Type in your username and password in the fields provided.
  3. Click on the “SIGN IN” button and begin managing your current online account.

Download the free app today:

Download and start using now so that no matter where you are like on the road, at home, or at work, you can easily access your personal healthcare information from any device, whether computer, tablet or smartphone.

Log in using the same website login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.

Need to PAY a bill as a GUEST online?:

You’ll need the following information from your statement:

  • Guarantor account number
  • Guarantor last name
  1. Visit: and proceed to provide all the required information to make a one time payment online.