Did you get an invoice from Quest Diagnostics?

Here are a few more reasons you may have received an invoice:

• Your insurance information was not received or the wrong insurance information was received on your test order.
• The insurance carrier processed the claim and denied payment and will not pay the invoice.
• The claim your insurance carrier processed and then they applied the balance to your co-pay or deductible instead of paying the invoice.
• Your insurance carrier did not respond to the claim.

NOTE: please visit the site directly to verify the details and obtain more information.

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If you are a patient, you may have received an invoice.  Even though you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to one of their laboratories to be tested so the invoice you received is for laboratory services that were ordered by your physician. Generally, this invoice is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physicians office.

Please find the message printed on your specific invoice or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you have received an invoice.

Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.Just make sure your personal information is close by.

Requirements to have available to be able to login or sign in to your Quest Diagnotics  account online:

• Stable internet access
• Personal information
• Email address
• Member information

Easy steps to make a payment online:

• Visit this link in an internet browser on your device.
• Click on the “Submit A Payment” button / link located on the left hand area of the page.
• Type in your Lab Code number in the field provided.
• Type in your Invoice Number in the field provided.
• Click on the “Submit” button. Continue to move forward until the payment has been submitted and applied.

Easy steps to check on your invoice online:

• Visit https://questdiagnostics.com/bill in an internet browser on your device.
• Click on the “Check Invoice Status” button / link located on the left hand area of the page.
• Type in your Lab Code number in the field provided.
• Type in your Invoice Number in the field provided.
• Click on the “Submit” button.
• Continue to move forward until you can view your invoice.