The following site: https://order.otchs.com has moved. To view the OTC benefits or to place an order please visit our new OTC provided below. After 3/31/2019 you will no longer be redirected to the new site. Please start using the new URL now and/or save it to you favorites!

Company Website or Online Account Phone Number: 1-888-628-2770

If you are an Aetna/Coventry/Innovation Health/Allina:  You may call the number found your member ID card for personalized service.

To place an OTC order over the phone call: 1-888-628-2770

OTC Health Solutions was founded in 2001. The goal is provide an affordable solution to the rise of health care costs. They make home delivery available to millions of current members. It is an over the counter benefit program. You can choose to submit your prescription request online, by fax, over the phone or through mail. Most Aetna Coventry Medicare Advantage plans offer an over-the-counter (OTC) benefit which allows you to get select items like vitamins, cold medicine and more at no extra cost. 

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access to the sign in or registration page, follow these easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.

What you need to register / sign in to a Aetna Coventry OTCHS account online:

  • Internet Access
  • Member ID information
  • Personal information
  • Email address

Steps to follow to register for a new online account:

  1. Visit this link in your internet browser on your device.
  2. Click on the tiny “Register ” link located under the “Login” button and you will be directed to https://myorder.otchs.com/en/account/register.
  3. Type in your Member ID in the field provided.
  4. Type in your zip code in the field provided.
  5. Type in a valid email address in the fields provided.
  6. Create and type in a password in the fields provided.
  7. Click on the “Register” button.
  8. Continue to move forward and provide all the required information until you receive an successful registration confirmation.

If you successfully registered you will receive an email verification showing that all is good with your registration. You will now have full access to the your online account and can begin taking advantage of pharmacy benefits that you need and that you qualify for.

Steps to follow to sign in to a current account:

  1. Visit: https://myorder.otchs.com in your internet browse on your device.
  2. Type in your Member ID in the field provided.
  3. Type in your current Password in the field provided.
  4. Click on the “Login” button.
  5. Begin managing your online account.

Tips for processing / submitting your order:

  • Once logged in you can order from a list of pre-approved OTC items and they will mail them directly to your home address.
  • You can only place one (1) order per each benefit period. Any unused benefits will NOT roll over to the next benefit period. Also, you can NOT make a partial / multiple orders so be sure to make a complete full order for the benefit period when submitting your order online or over the phone.
  • The good news is there is no limit on how many items you may order as long it within your allotted benefit amount. But note that there is a quantity limit of five (5) per any single item, per order, with the exception of the Blood Pressure Monitors, which are limited to one (1) per year.
  • You can not order more than your allotted monthly benefit amount. Ex. if your total benefit is $15 and your order total is $15.95, you will be required to remove items from your in order to meet your total monthly benefit / bring the order total back down to your allotted amount.
  • You can expect to receive your item within 7-10 business days. You have 30 days to return any damaged items which will be replaced with the same item.