OTC Website or Online Account Phone Number: 1-888-628-2770 / TTY: 1-877-672-2688

Peoples Health Member Customer Service Phone Number: 1-800-222-8600

People’s Health was founded in 1997. OTC Health Solutions began in 2001. They have worked together with the goal of offering an easy and low cost solution to the problem rising of healthcare costs. The OTC Health Solutions company currently assists millions of active members with setting up and submitting home delivery orders. Members are now able to use their over the counter benefit easily from the comfort of home. Through this supplement benefit, their qualified members are able to request select items such as:

  • vitamins & minerals
  • personal care products
  • pain relievers
  • allergy medicines
  • cold medicines
  • foot care products
  • foot care products
  • digestive health items
  • first aid items
  • a diagnostic tool such as a blood pressure monitor
  • oral care products
  • & much more

These items are provided at no extra cost. A credit / pre-determined allowance is generally provided under the benefit. Also, orders are shipped at no extra charge. Members who are qualified to use this program can submit their over the counter product orders by:

  • Going online and creating a new account (see below on how to set up an account).
  • Submitting an order over the phone: 1-888-628-2770 / TTY: 1-877-672-2688

NOTE: please visit the site directly to verify the details and obtain more information. (See the bottom of the article view the 2019 Catalog.)

If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.

What you need to register / sign in to a People’s Health OTC Health Solutions CVS Health account online:

  • Internet Access
  • Member ID information
  • Personal information
  • Email address

Steps to follow to register for a new online account:

  1. Visit: https://www.peopleshealth.com/otc/ in your internet browser on your device.
  2. Scroll down and click on the ”ORDER NOW” button.
  3. Click on the small “Register ” link located under the “Login” button and you will be directed to https://peopleshealth.otchs.com/en/account/register
  4. Type in your Member ID in the field provided.
  5. Type in your zip code in the field provided.
  6. Type in a valid email address in the fields provided.
  7. Create and type in a password in the fields provided.
  8. Click on the “Register” button.
  9. Continue to move forward and provide all the required information until you receive a successful registration confirmation.

If you successfully registered you will receive an email verification showing that all is good with your registration. You will now have full access to your online account and can begin taking advantage of the OTC pharmacy benefits that your plan includes if you qualify.

Steps to follow to sign in to a current account:

  1. Visit: https://peopleshealth.otchs.com in your internet browser on your device.
  2. Type in your Member ID in the field provided.
  3. Type in your current Password in the field provided.
  4. Click on the “Login” button.
  5. Begin managing your online account.

Useful Tips for creating / processing / submitting your order:

  • When you log into your account, you should begin to fill out an online order request and start to select items available from a list of pre-approved OTC items from a store list / catalog. After you are done and submit the request, the items will be mailed directly to the home address that you provided.
  • It is extremely important to be aware that you will only be allowed to place one (1) order per calendar quarter or per each benefit period. Any and all unused benefits will expire. Again, they will NOT roll over to the next benefit period. Also, you are not allowed to request a partial or submit multiple orders. Please make sure you have a complete order of all the items you need for the benefit period before submitting your order online or over the phone.
  • Generally there is no limit to the number of items you can order. However there is a restriction on the quantity limit per any single item, per order which is generally five (5). The only exception is for Blood Pressure Monitors, which are limited to one (1) per year. You simply need to be sure that the total amount due is within your allotted benefit amount. See below for an example.
  • You are not allowed to order more than your allotted benefit amount online. For example: if your monthly benefit is $40 and your order total is $50.95, you will need to delete or remove items from your order to bring the order total back down within the assigned benefit amount in order to submit the request. You could however exceed your benefit amount in store. You will then simply need to pay the overage out of pocket.
  • Generally expect to have your items delivered within 7-10 business days.
  • If you do happen to receive a damaged item, please call OTC Health Solutions within 30 days after receiving your order. They will make sure an identical replacement item will be shipped. There are no other returns or exchanges allowed.

Download the 2019 Catalog / List Of Items Available: