Card Services Phone Number: 1-888-682-2400

The information in this article applies for the following companies/plans:

  • ArchCare Advantage HMO Special Needs Plan Member
  • Visiting Nurse Service of New York / VNSNY CHOICE Total Plan Member
  • Health Plus Elite and Access Medicare Plan Members
  • United Healthcare
  • Centene Corporation
  • Aetna
  • Humana
  • Access Medicare
  • The University of Arizona Health Network
  • WellCare
  • Geisinger Health Plan
  • Health Partners Plans (HPP)
  • Coventry Health Care
  • UPMC LifeChangingMedicine
  • Molina Healthcare
  • Amerigroup
  • HeathFirst | New York
  • Health Net
  • CareSource
  • OptumHealth
  • Valley Baptist
  • Phoenix Health Plan
  • Emblem Health
  • Children’s Community Health Plan
  • Center Light Health System
  • CarePoint Health Plans
  • CareOregon
  • AmidaCare
  • AlphaCare
  • Fidelis Care
  • Community Care Alliance of Illinois
  • HealthPartners
  • Midwest Health
  • FHN
  • Florida Health Care Plans
  • Centers Plan
  • Lighthouse Guild
  • HealthCare USA
  • LHA Liberty Health Advantage

The card can be used at the following retail stores:

  • Walmart
  • Walgreens
  • CVS Pharmacy
  • Family Dollar
  • Dollar General
  • Duane Reade
  • RiteAide
  • HEB
  • SaveMart Supermarkets
  • Bashas
  • Fred’s Pharmacy
  • Walgreens
  • Meijer
  • Discount Drug Mart Food Fair

The history of OTCNetwork can be traced back to 2010 when Medagate Corporation and InComm launched the first national Over-The-Counter (OTC) benefits program for Medicare Advantage plans and their members. They work with leading Medicare, Medicaid, and Commercial health plans to provide easier consumer access to eligible items using its re-loadable prepaid cards. The goal is to have their cards accepted at as many retail locations across the nation as possible that sell over-the-counter medications. This will allow eligible Medicare plan members the flexibility in choosing a pharmacy or retailer from whom they can purchase their OTC products from. You can learn more about them by visiting: http://otcnetwork-dev.sgnet-solutions.com/.

Today, they offer their OTC Supplemental Benefit Card Members access to a free and secure online card management tool. The online portal allows patients to perform the following tasks:

  • Activate your account.
  • Check your card balance.
  • Check your transaction history.
  • View all the participating retailers.
  • View exactly which items are eligible simply by scanning the bar code when you use the mobile app.

Some sample items that might be available are:

  • Allergy or Sinus Medication
  • Antacids
  • Anti-gas medications
  • Band aids
  • Cough Drops
  • First Aid Items
  • Adult cough, cold & flu medications
  • Antibiotic creams
  • Supplements
  • Contact Lens Care
  • Vitamins
  • Minerals
  • Abdominal supports
  • Nicotine Patches / gum
  • Wart Removal Treatments
  • Orthopedic & Surgical support
  • Magnifying glasses
  • Denture Products
  • Epsom salts
  • Sore throat products
  • Adult Pain Relief medications
  • Oral Remedies
  • Laxatives
  • Foot Treatments
  • Support Hose – Low compression
  • Sleep Aids
  • Motion Sickness medications
  • Toothbrush & toothpaste
  • Sun block
  • Nasal / Sinus
  • Bathroom safety aids
  • Vaporizers
  • Humidifiers
  • Diabetes Care Accessories
  • Diagnostic Products
  • much more!

NOTE: please visit the site directly to verify the details and obtain more information.


If you need to access the card member page, follow the easy steps below. We have provided a quick guide for you to find out how you can activate a new online account or login and gain access to your current account. Be sure you have your personal information on hand.

Follow the easy steps below if you are a NEW patient who needs to register and create a new account to manage your new card:

  1. Visit this link on your device in an internet browser.
  2. Type in your 16 or 19 Digit Card Number in the field provided.
  3. Click on the “Go” button.
  4. Proceed to move forward and provide all the required information to complete the activation for a new online account.

Steps if you are a CURRENT patient looking to sign into your current account online:

  1. Visit: www.otcnetwork.com/member on your device.
  2. Type in your 16 or 19 Digit Card Number in the field provided.
  3. Click on the “Go” button.
  4. Continue to move forward until you can begin managing your current online account.

“Healthcare organizations can take advantage of the first over-the-counter healthcare benefits payment platform, designed for consumer-facing environments. Today’s consumers are more responsible than ever for making smarter decisions about their health. InComm Healthcare’s customizable payment tools make it easy for plan members to make smarter, healthier choices at the point-of-sale by providing instant rewards and discounts, covering a wide range of products, including OTC medications, healthy foods and packaged goods.” 

– InComm Healthcare & Affinity

Download the free app today:

Log in using the same website login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.