Contact Phone Number:

1 (877) 795-4521 TTY: 711

UnitedHealthcare now markets certain health plans that offer what is known as  Over-the-Counter (OTC) Essentials coverage. It allows customers  to receive, at no additional cost certain medical products. The Company uses FirstLine Medical as the supplier of all the products available to order. Each qualifying health plan that offers this Essentials coverage allows its plan holders to receive health and wellness products from a catalog or online such as:

  • Stomach Remedies
  • Pain Management products
  • Cold products
  • Allergy products
  • Eye and Ear Care products
  • Vitamins
  • Supplements
  • First Aid products
  • Skin Creams and Lotions
  • Leg & Foot Care products
  • Disposable Briefs
  • Wipes
  • Bathroom Safety Seats or Rails
  • Many more items!

Customers should know that all items ordered are purchased using their Benefit Credits which are automatically provided generally every quarter to an account. These credits are applied or loaded to their account at NO ADDITIONAL COST. Even shipping, handling and taxes are covered.

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to create a new  UHC OTC Essentials account online, or you are going to log in to an existing account, follow these easy steps below.  We have provided a quick guide with links for you to get access to your online account.

steps below to Register and Create a NEW Login to manage your online account:

  1. Visit the following website in your internet browser:
  2. Proceed to provide all the required information exactly how it appears on your health plan card such as:
    1. Name
    2. Member ID
    3. State
    4. Date of Birth
    5. Email Address
  3. Next, create a new Username and Password.
  4. Select the security questions that your prefer and provide the appropriate answers.
  5. Click on the “Register” button.
  6. Be sure you receive a registration confirmation or make sure you can login and manage your new account and place orders.

steps below to login into an EXISTING Over-The-Counter Essentials online account:

  1. Visit the following website in your internet browser:
  2. Type in your current User ID and Password in the spaces provided.
  3. Click on the “Login” button.
  4. Verify that all your personal details are correct. If you see nay issues please be sure to contact customer service.
  5. Review and Manage your account. Place any orders or see your benefit credits.

Download the United Healthcare OTC Essentials Catalog: