Customer Service Support Phone Number: call 1-800-379-0092 (TTY: 711) / Specialty Pharmacy
1-800-486-2668 (TTY: 711). However, if you have questions about your health insurance plan or coverage or anything other than the pharmacy program, please call the exact contact number found on your personal health plan ID card.


Today, they offer their eligible members access to a secure program management tool called Humana Pharmacy. The online portal allows members to perform the following tasks:

  • Order a 90 day supply of medicine. This could potentially save members money.
  • Receive offers, promotions and savings invitations.
  • Quickly and easily order refills of prescriptions by phone, email or text.
  • Check on the status of orders.
  • Get a unique tracking number.
  • Eligible Medicare members can order Over The Counter (OTC) products.
  • Set up reminders.
  • Select bottle cap preference such as:
    • Child proof
    • Easy open
  • Set up privacy preferences such as whether or not to have medicine names included in emails.
  • Transfer prescriptions.
  • Receive health and safety tips.
  • Access videos about their medicine that provide information such as:
    • dosage amounts
    • side effects
    • other general details
  • Receive support from 500 approved clinicians & pharmacists.
  • Manage specialty medicine orders such as:
    • Crohn’s / Colitis Disease
    • Immune Deficiencies
    • Hepatitis C
    • HIV
    • Cancer
    • Multiple Sclerosis
  • Receive FREE standard shipping. Your refill orders should arrive within 5 to 7 days and your new / transferred prescriptions should arrive within 7 to 10 days. NOTE: for eligible medicare members; after you review and place your OTC product order, you can expect the order to arrive within 10 to 14 days.
  • Make arrangements to have a doctor fax in, call in or electronically submit prescriptions.
  • Receive perks such as:
    • Fewer errands, no waiting in lines and no driving with mail delivery.
    • Their pharmacists will double check every order for accuracy and make sure your medicines are delivered securely and on time.
    • Receive one-on-one consultations with a trusted pharmacy staff member.
    • Your medicine bottle will arrive with a heat-sealed and tamper resistance foil in a plain package for privacy.

NOTE: please visit the site directly to verify the details and obtain more information.


Register / Sign In to Your Humana Pharmacy Account

If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can activate a new online account or login and gain access to your current account. Be sure you have your personal information on hand.

Follow the easy steps below if you are a NEW member who needs to register and create a new account:

  1. Visit this link on your device in an internet browser.
  2. Click on the “Register for Humana Pharmacy” tab.
  3. Type in your Member ID number in the field provided.
  4. Type in your Zip Code in the field provided.
  5. Type in your Date of Birth in the field provided.
  6. Type in your email address in the fields provided.
  7. Click on the “Continue” button.
  8. Proceed to move forward and provide all the required information to verify your identity and complete the registration for a new online account.

Steps if you are a CURRENT member looking to sign into your current account online:

  1. Visit: www.humanapharmacy.com/login on your device.
  2. Type in your Date of Birth in the field provided.
  3. Type in your Prescription Number in the field provided.
  4. Click on the “Refill prescription” button or the “refill multiple prescriptions” link.

For Medicare Members Ordering OTC items online:

Depending on your exact Medicare plan, you may be eligible to receive an allowance for select over-the-counter (OTC) products such as: vitamins, pain relievers, cough and cold medicines, allergy medicines, and first-aid materials. To verify if you qualify call the number provided at the beginning of this article.

  1. After you have created your new online account and/or sign in, find the “Shop Products” tab at the top of the page and click “Over-the-Counter (OTC) Items.” 
  2. A list of product categories should appear. Choose the item(s) you need and then choose the quantity and size (if applicable).
  3. Add the items to your cart.
  4. Review the items and then check out. NOTE: if eligible, these items will come at no cost to you / FREE as part of your plan.

Download the free app today:

Log in using the same website login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.

For Medicare Members Ordering OTC items using the Mobile app:

Depending on your exact Medicare plan, you may be eligible to receive an allowance for select over-the-counter (OTC) products such as: vitamins, pain relievers, cough and cold medicines, allergy medicines, and first-aid materials. To verify if you qualify call the number provided at the beginning of this article.

  1. After you download the app and login, click on “OTC store” from the main menu.
  2. A list of product categories will appear. If eligible, you may select the items you want and add them to your cart.
  3. When done shopping review your items and check out. NOTE: if eligible, these items will come at no cost to you / FREE as part of your plan.