OTC Pharmacy Customer Service Support Phone Number: call 1-855-211-8370 (TTY: 711).

Health & Wellness Products Customer Service Support Phone Number: call 1-800-379-7617.


The history of this company / branch can be traced back to 1997. Certain plans they have come with an over-the-counter (OTC) benefit allowance that makes it possible for members to buy OTC Health and Wellness products directly from the Humana Pharmacy using an allowance provided by the plan. The following types products are generally available:

  • Cough Medicine
  • Cold Medicine
  • Allergy Medicine
  • Aspirin
  • First Aid Items
  • Antacid/Anti -Gas Medicine
  • Nausea Relief
  • Laxatives
  • Motion Sickness Medicine
  • Stool Softeners
  • A bath mat
  • Raised Toilet Seat
  • Tub & Safety Treads
  • Cough Drops
  • Nasal Decongestant Medicines
  • Diabetes Products
  • Ibuprofen
  • Acetaminophen
  • Pill Box
  • Incontinence Underwear
  • Blood Pressure Products
  • Denture Products
  • Disposable Briefs
  • Disposable Gloves
  • Diaper Rash Ointment
  • Eye Drops
  • Toothbrush & Toothpaste
  • Blood Pressure Monitor
  • Skin Care Creams
  • Smoking Cessation Products
  • Vitamins
  • Minerals
  • Supplements
  • Much More!

NOTE: please visit the site directly to verify the details and obtain more information.


The information below ONLY applies to the Humana Plans with the OTC benefit allowance.

Reasons to create a new online account:

  • Verify if you insurance plan has the benefit allowance. After you sign in, simply select “Coverage & Benefits” under the “Coverage, Claims & Spending” header at the top of the page OR after you sign in go to “Documents & Forms” at the bottom of the page, and then review your Evidence of Coverage or Annual Notification of Change documents.
  • Verify what amount can go towards buying over the counter medicine and other health and wellness products from Humana Pharmacy’s mail-delivery service.
  • If your insurance plan includes a health and wellness benefit / over the counter benefit allowance, you can order products by going to “Shop Products” section after you sign in to your account. Then select “Over-the-Counter (OTC) Items” and add the item(s) you would like to order and if eligible, your credits will be applied at checkout.

If you need to access the sign in or registration page, please follow the easy steps below. We have provided a quick guide for you to find out how you can activate a new online account or login and gain access to your current account. Be sure you have your personal information on hand.


Follow the easy steps below if you are a NEW member who needs to create a new online account:

  1. Visit this link on your device in an internet browser.
  2. Click on the “Sign in or register for Humana Pharmacy” link under the “Ordering your OTC medicine” section.
  3. Click on the “Register” button.
  4. Type in your Member Id in the field provided.
  5. Type in your zip code in the field provided.
  6. Input your date of birth.
  7. Type in a valid email address in the fields provided.
  8. Click on the “Continue” button.
  9. Proceed to move forward and provide all the the required information to complete the registration for a new account.

Steps if you are a Current member looking to sign into your current online account:

  1. Visit: www.humanapharmacy.com/otc on your device.
  2. Click on the “Sign in or register for Humana Pharmacy” link under the “Ordering your OTC medicine” section.
  3. Type in your Username and Password in the fields provided
  4. Begin managing your current account.

For Members looking to Mail or Fax the Health and Wellness Products Order Form:

  1. Visit https://www.humanapharmacy.com/resources/over-the-counter.cmd on your internet web browser.
  2. Click on any “Health and Wellness Products Order Form” link.
  3. TO MAIL: Humana Pharmacy
    PO Box 1197
    Cincinnati, OH 45201-1197
  4. TO FAX: 1-800-379-7617

For Members who need to View the current OTC Product Catalog:

  1. Visit the same link(s) provided above in your internet browser.
  2. Click on any “OTC Product Catalog” link.
  3. Review the Catalog and Order Form.

What if the amount is over my allowance?

You will need to include or send payment for the extra balance due. If ordering by mail, simply send a check or money order or provide credit card information on the Order Form. If ordering by fax, add your credit card information to the Order Form. If ordering online, make the payment online in order to finish checking out. If you do not pay the extra balance, some of your items will be cancelled or removed to bring your final total due back down to the correct balance available from your allowance.

Frequently Asked Question