FirstLine Medical Customer Service Representative Center Phone Number: 1-800-933-2914

The history of this company dates back to 2004 when it first began managing over-the-counter benefits. They are now part of the Optum Network which was founded in 2011 when it became a part of United HealthGroup. They offer the following types of OTC Solutions that provide members with credits to use for personal shopping for items such as home medical products, over-the-counter (OTC) medications and personal care products:

  • Over-The-Counter Essentials
  • Health Products Benefit
  • Health Products Card

Reasons To Use FirstLine Medical Services:

  • Having a Health Products Benefit creates satisfying and good retention results for health plans that they are added onto.
  • They will manage the credits and communications to create a streamlined member experience.
  • They will be the source of a wide selection of products.
  • They will handle all deliveries and manage customer service support call centers.
  • They have partnered with retailers to offer your members the option to shop for their OTC products in-store.
  • A mailing will be sent to members that includes catalog, order form, and business reply envelope along with instructions with other ways to order such as online and over the phone.
  • All sales materials and member communications will be branded by your company.
  • Convenient home delivery provided at no cost to the member.
  • Reporting and Metrics available.
  • CMS-compliant personal care products at no cost to your members.

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access the contact page, follow the easy steps below. We have provided a quick guide for you to find out how you can submit a request to receive more information online. Be sure you have your personal / company information available.


Follow these easy steps below if you are interested in starting with FirstLine Medical:

  1. Visit this link on your device.
  2. Click on the “REQUEST INFO” button located the top right hand corner.
  3. Type in the contact name for the company and company name in the fields provided.
  4. Input email and phone number in the fields provided.
  5. Provide all the other required information.
  6. Click on the “I’m not a robot” box.
  7. Click on the “SEND MESSAGE” button.
  8. Continue to move forward and review all the information provided.