FirstLine Medical OTC Customer Service Representative Center Phone Number: 1-800-933-2914

This company started in 2004 when they first began managing over-the-counter benefits. Then, it was in 2011 that it became a part of United HealthGroup.

FirstLine Medical offers 3 types of Over-The-Counter (OTC) Solutions. Each solution will provide your members with credits that are automatically ready for use for personal shopping for items such as home medical products, over-the-counter (OTC) medications and personal care products. The 3 types of solutions they offer are as follows:

  • Over-The-Counter Essentials
  • Health Products Benefit
  • Health Products Card

Reasons To Have Over-The-Counter Essentials with Your Plan:

  • Free Shipping on All Products for Home Delivery
  • Expert Online Customer Service Support Available
  • Health Plan Sales Support Line
  • Members can order online, over the phone or by mail all from the comfort of home

Reasons To Use FirstLine Medical Services:

  • Having a Health Products Benefit / Over-the-Counter Essentials with your plan will increase member retention and satisfaction.
  • They will manage all the credits and communications to sent your members.
  • A free mailing is sent to out members. The mailing includes a catalog, order form, and business reply envelope along with instructions with other ways to order such as by going online and calling it in over the phone.
  • They are the provider of a wide selection of Over The Counter products. Items will include both name brand and generic products.
  • They will handle all home deliveries and provide customer service support using their call centers.
  • They have partnered with retailers so that your members can have the option to shop for their OTC products in-store or by visiting a retail location.
  • All sales materials and member communications that are sent out will be branded by you / your company.
  • The home delivery options are provided at no cost to the member.
  • Reports and Metrics are available.
  • CMS-compliant personal care products are available at no cost to your members.

NOTE: please visit the site directly to verify the details and obtain more information.

If you would like to access the request more information form, follow the easy steps below. We have provided a quick guide for you to submit a request online in order to receive more information and details about their services and solutions for providing OTC products for your members.


Follow these easy steps below if you are interested in starting a new OTC Solution with FirstLine Medical:

  1. Visit this link or www.firstlinemedical.com/otc-essentialson your device.
  2. Click on the “REQUEST INFO” button located the top right hand corner.
  3. Type in the contact name for the company and company name in the fields provided.
  4. Input email and phone number in the fields provided.
  5. Provide all the other required information.
  6. Click on the “I’m not a robot” box.
  7. Click on the “SEND MESSAGE” button.
  8. Continue to move forward and review all the information provided.

Need to Activate A Health Products Card? Click here to view the guide.