To place an OTC order over the phone call: 1-844-358-4459 (TTY: 711)
MEMBER SERVICES Contact Line: Please first call the number found on the back of your member ID card for accurate and faster service.
In 1997, Meridian officially started under the name “Health Plan of Michigan”. It was in 2012 that the name changed to Meridian Health Plan. It operates in 6 states: Michigan, Iowa, Illinois, Ohio, Indiana, and Kentucky. MeridianComplete is a health plan that contracts with both Medicare and Michigan Medicaid to provide benefits of both programs to enrollees.
The plan is designed to give offer:
Over-the-counter drugs (OTC) coverage.
Eligible Members receive a fixed dollar amount each month to spend on eligible over-the-counter (OTC) medicines and products that are used for medical purposes. Only the listed member can use the benefit, and the OTC medicines and products are intended for their use only. Be sure to call Member Services for more information.
What is the Over the Counter Benefit?
It is a FREE allowance or preset amount of money called the over-the-counter (OTC) benefit that allows members to purchase OTC medications at no additional cost. This benefit will help with the cost of necessary health care items that are not covered as a medical or pharmacy expense under your plan. In addition, it can help you save money on a wide selection of products like pain relievers, cold medications, first aid supplies, dental care and much more.
Why use the OTC benefit?
- You Will Save Money — Members can get OTC items they need without spending money out of pocket. Get an allowance per each quarter to use on a wide range of health-related items such as cold remedies and personal care items.
- Easy Access — OTC orders are delivered straight to members’ homes. No need to drive anywhere.
- Save Your Time — One less trip to the pharmacy means members get to spend more time on what matters most.
- Shipping is free — There are no shipping or handling fees.
No Extra Costs!
These products are all provided at no extra cost but by using a credit / pre-determined allowance provided under the benefit. The orders will be shipped to their home at no extra charge.
Currently MeridianComplete or Meridian Health works with FieldTex to allow their members to take advantage of their OTC benefit. The OTC online program makes it possible for current eligible plan members to easily order items using their home delivery services. Members who are eligible for this health benefit program are able to order over-the-counter products online from the comfort of home by going online, calling an order in or mailing it in. With this supplement benefit, their members can order items such as:
- Cough and cold allergy medicines
- Vitamins
- Medicines for the eyes
- Pain medicine
- Products for the stomach and bowel
- First aid care
- Hygiene products
- Mosquito spray
- Mouth and teeth cleansing products
- Skin care
- & a lot more!
These products are all provided at no extra cost when part of an eligible plan. They simply use credits / a pre-determined allowance provided under the benefit. The orders are shipped to their home at no extra charge. There are two was that members of this program can submit their prescription orders:
- Eligible members can go online (see below on how to set up an account). This is the fastest, easiest, and most convenient way to order 24/7.
- Eligible members can call over the phone: 1-844-913-0193 (TTY: 711)
DO YOU QUALIFY?
Only some plans include a quarterly allowance. The credits can be used to pay for select over-the-counter medications and supplies, including allergy medication, digestive health treatments, first aid supplies, pain relievers, and more. If your plan includes this benefit, review your Evidence of Coverage to find your exact quarterly allowance amount.
You will need to make sure you check your plan’s Summary of Benefits of your personal current plan to confirm if a plan offers this benefit. If it does, you must also check the plan’s specific OTC allowance frequency, as it can be either monthly or quarterly. The allowance amount varies and depends on the plan. You may call the number provided at the beginning of this article for direction.
NOTE: please visit the site directly to verify the details and obtain more information.
- https://corp.mhplan.com/en/member/illinois/complete/benefits-resources/whats-covered/otc-catalog/
- https://corp.mhplan.com/en/member/illinois/complete/benefits-resources/
NOTICE: This information is not a complete description of benefits available. Contact the company directly for more information about their plans.
If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.
What you need to register / sign in to a Meridian Health Plan OTC account online:
- Internet Access
- Member ID information
- Personal information
- Email address
Below are the steps you need to follow to register for a new online account:
- Visit: https://www.fieldtex-meridian.com/ in your internet browser on your device.
- Type in your Member ID in the field provided. (Your member ID is found on your ID Card.)
- Type in your Password in the field provided. (Your password is your birth date in the format “MMDDYY”)
- Click on the blue “LOG IN” button.
- Begin managing your online account.
Below are the steps you will need to follow to login to a current account:
- Visit: www.fieldtex-meridian.com in your internet browser on your device.
- Type in your Member ID in the field provided.
- Type in your current Password in the field provided.
- Click on the blue “LOG IN” button.
- Begin managing your online account.
Important Useful Tips for creating / processing / submitting your order:
- Expect 7-10 days for delivery of in-stock items.
- OTC Items may go out of stock, or be discontinued at any time throughout the year. If you happen to select an item that is no longer available, a Customer Service representative will contact you. The item can be replaced with a comparable product.
- Your monthly allowance will NOT roll over to the following month.
- RETURN POLICY: Only damaged products can be exchanged within 30 days of purchase, no other returns are allowed.
Meridian Health Plan OTC Catalog / Catalogue:
MAIL ORDER FORM:
- If you are ordering by mail: Please follow the instructions to complete the order form. Mail it to the address listed on the form.
If you still have questions about your plan, you may call the phone number found on the back of your health plan member card.
Member Services Phone Number: 1-855-323-4578 (TTY users should call 711)
