TOLL FREE PHONE NUMBER to the Company Website or Online Account Phone Number / OTCHS Member Services: 1-833-331-1573 (TTY: 711)

OTC Health Solutions was founded in 2001. This company works together with a variety of health insurance companies with the goal of providing a cost effective means to aid against the ever increasing cost of healthcare. Today, OTC Health Solutions offers a home delivery program that makes it possible for millions of active, eligible members to easily order items online from the comfort of home. They never have to leave or make a trip to the pharmacy to get their over the counter products.

NOTICE: Please call your company directly for more information. The phone number will be located on the back of your member ID card. This article is for Aetna/Coventry/Innovation Health/Allina members along with many others. Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Their SNPs also have contracts with State Medicaid programs. Enrollment in these  plans depends on contract renewal.

Members who are eligible to use this OTC benefit program are able to easily order over the counter products online or over the phone from the comfort of home. With this supplement benefit, their members can order items such as:

  • allergy relief products
  • eye care
  • cold medicine
  • baby care products
  • personal care products
  • digestive remedies
  • vitamins
  • first aid items
  • cold remedies
  • pain relievers
  • a home diagnostics product such as a blood pressure monitor
  • nicotine replacements
  • & a lot more!

These products are all provided at no extra cost but by using a credit / pre-determined allowance provided under the benefit. The orders will be shipped to their home at no extra charge. There are two was that members of this program can submit their prescription orders:

  • They can go online (see below on how to set up an account)
  • They can call over the phone: 1-833-331-1573

Why you should use the OTC benefit:
• Members Will Save Money — They can get OTC items they need
without spending money out of pocket.
• Easy Access & Delivery — OTC orders are delivered straight to the
members’ home. There is no need to drive anywhere.
• Save Your Valuable Time — One less trip to the pharmacy means
members get to spend more time on what matters most.

DO YOU QUALIFY?

Make sure you check the plan’s Summary of Benefits of your personal plan to confirm if a plan offers this benefit. If it does, you must also check the plan’s specific OTC allowance frequency, as it can be either monthly or quarterly. The allowance amount varies and depends on the plan.

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.

What you need to register / sign in to an OTC Health Solutions CVS Health account online:

  • Internet Access
  • Member ID information
  • Personal information

Steps to follow to register for a new online account:

  1. Visit: www.cvs.com/otchs/myorder/register or this link in your internet browser on your device.
  2. Type in your Member ID in the field provided. (Your member ID will be listed on your insurance card. Be sure to enter all numbers and letters in your member ID. )
  3. Type in your name in the fields provided
  4. Type in your date of birth in the field provided.
  5. Type in your zip code in the field provided.
  6. Type in a valid email address in the fields provided.
  7. Create and type in a password in the fields provided.
  8. Click on the “Continue” button.
  9. Continue to move forward and provide all the required information until you receive a successful registration confirmation.

After you have successfully registered, you will receive an email verification showing that all is good with your registration. You will also now have full access to your online account. We suggest that you begin taking advantage of the OTC pharmacy benefits that your plan includes if you qualify.


Steps to follow to sign in to a current account:

  1. Visit: www.cvs.com/otchs/myorder (this is the NEW official website address) OR https://myorder.otchs.com/en/account/register in your internet browser on your device. NOTE: http://myorder.otchs.com/ is the old website address.
  2. Type in your Member ID or email address in the field provided.
  3. Type in your current Password in the field provided.
  4. Click on the red “Sign in” button.
  5. Begin managing your online account.
Useful Tips for creating / processing / submitting your order:
  • It is extremely important to understand that you will only be allowed to place one / (1) order at a time per each benefit period. Call the number provided above to find out how long each benefit period lasts on your plan. You must submit the full order at once or lose the remaining balance. Any and all unused benefits will expire; they will NOT roll over to the next benefit period. Again, you will not be allowed to request a partial or submit multiple orders. Because of this, you will need to make sure to submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone. After you submit the online request, the items will be mailed directly to the home address that was provided.
  • After you have successfully logged in to your new or current account, you should begin by filling out an online order request and select the items available from a list of pre-approved OTC items from a store list catalog.
  • You are not allowed to order more than your allotted benefit amount. If you happen to order (select) products that cost more than your allowance amount, you will NOT be able to pay the balance separately with cash or card. For example: if your total benefit is $30 and your order total is $30.95, you will have to to delete or remove items from your in order to bring the order total back down to be within the allotted benefit amount in order to submit the request.
  • You will find that there is no limit on the number of items you can order but that there is a restriction on the quantity limit per any single item, per order which is generally five (5). The only exception is for Blood Pressure Monitors, which are limited to one (1) per year. You will need to make sure that the total amount due is within your allotted monthly benefit amount.
  • After you submit your online order, the items will be delivered within 7-10 business days.
  • RETURN POLICY: If you need to return an item, please call the phone number provided at the beginning of this article to start the return process. If you receive any damaged items you can return them within 30 days. They will then replace it with the same item.
Download the 2020 / 2019 Sample Catalog / Catalogue: