OTCHS Company Website or Online Account Phone Number: 1-888-628-2770

General Customer Service Phone Number: 1-888-830-VIVA / 1-888-830-8482

Viva Health, Inc was founded in 1995. In 2001 OTC Health Solutions was founded. Together their goal is aid against the ever increasing cost of healthcare by proving affordable solution. With OTC Health Solutions, it is possible for millions of active members to easily order OTC products by using their home delivery program.

Over-the-counter drugs are medicines that you can buy without a prescription. They are safe and effective when you follow the directions on the label and as directed by your health care professional. They are to be used for the treatment of minor health problems. These products are for member use only and are not for use by others (friends, family members, etc.).

Members who use this program are able to easily put to use their over the counter benefit right from the comfort of home. Members who have this supplement benefit can order items such as:

  • eye care
  • baby care products
  • personal care products
  • cold remedies
  • pain relievers
  • allergy relief products
  • digestive remedies
  • vitamins
  • first aid items
  • cold medicine
  • a home diagnostics product such as a blood pressure monitor
  • & much more!

These products are all provided at no extra cost. There is a credit / pre-determined allowance provided under the benefit. The orders are also shipped at no extra costs. Below are two easy ways that current members of this program can submit their orders:

  • They can go online (see below on how to set up an account).
  • They can call over the phone: 1-888-628-2770

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access to the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.

What you need to register / sign in to a Viva Health Members OTC Health Solutions CVS Health account online:

  • Internet Access
  • Member ID information
  • Personal information
  • Email address

Steps to follow to register for a new online account:

  1. Visit: www.viva.otchs.com or this link in your internet browser on your device.
  2. Click on the small “Register ” link located under the “Login” button and you will be directed to: https://viva.otchs.com/en/account/register
  3. Type in your Member ID in the field provided.
  4. Type in your zip code in the field provided.
  5. Type in a valid email address in the fields provided.
  6. Create and type in a password in the fields provided.
  7. Click on the “Register” button.
  8. Continue to move forward and provide all the required information until you receive a successful registration confirmation.

If you successfully registered you will receive an email verification showing that all is good with your registration. You will now have full access to the your online account and can begin taking advantage of the OTC pharmacy benefits that your plan includes if you qualify.

Steps to follow to sign in to a current account:

  1. Visit: https://viva.otchs.com in your internet browse on your device.
  2. Type in your Member ID in the field provided.
  3. Type in your current Password in the field provided.
  4. Click on the “Login” button.
  5. Begin managing your online account.

Useful Tips for creating / processing / submitting your order:

  • After you log in to your account, you can start by filling out an online order request. Shop and select the items available from a list of pre-approved OTC items from a store list / catalog. BEFORE YOU SUBMIT: See the next tip.
  • It is important to note that you will only be allowed to place one (1) order at a time depending how long each benefit period lasts that your plan offers which is usually on a quartely basis. Please be sure you submit the full order at once or you will lose the remaining balance. Any and all unused benefits will expire; they will NOT roll over to the next benefit period. Also, you will not be allowed to request a partial or submit multiple orders. Because of this, you will need to make sure that BEFORE you submit an order that of all the items you need for the current benefit period have been added especially when submitting your order online or over the phone.
  • Call the number at the beginning of the article find our what your allowance amount is. You will not be allowed to order more than your total allotted amount per each benefit period. For example: if your monthly benefit is $30 and your order total is $30.95, you will have to to delete or remove items from your in order bring the order total back down to be within monthly benefit allotted amount in order to submit the request.
  • Usually there is no limit on the number of items you can order. However, there is a restriction on the quantity limit per any single item, per order which is generally five (5). The only exception is for Blood Pressure Monitors, which are limited to one (1) per year. Make sure that the total amount due is within your allotted benefit amount.
  • After you have successfully submitted your order, your items will be delivered within 7-10 business days. The products will be mailed directly to the home address that you provide. If there are any damaged items, first call the OTC company and then you can return the items within 30 days. They will only replace it with the same item.

Download the Catalog: