Welcome to the assistance page for:
To place an OTC order over the phone call: 1-877-603-0402
MEMBER SERVICES Contact Line: Please first call the number found on the back of your member ID card for accurate and faster service.
General Member Customer Service Toll-Free Number: 1-800-944-1247 TTY RELAY: DIAL 711
Community Health Plan of Washington (CHPW) offers Medicare Advantage plans to serve seniors in Washington communities. They were founded in 1992 by Washington’s Community Health Centers. CHPW is an HMO plan with a Medicare contract. They are available in the following areas:
Adams, Benton, Chelan, Clark, Cowlitz, Douglas, Franklin, Grant, King, Kitsap, Lewis, Pierce, Okanogan, Skagit, Snohomish, Spokane, Thurston, Walla Walla, Whatcom, and Yakima counties in Washington state.
What is the Community Health Plan of Washington Over-the-Counter (OTC) Benefit Program?
It is a supplemental over-the-counter (OTC) benefit that allows members to order OTC medications at no additional cost. It is an allowance provided for Over-the-Counter items. This benefit will help with the cost of necessary health care items that are not covered as a medical or pharmacy expense under your plan. In addition, it can help you save money on a wide selection of over the counter products like pain relievers, cold medications, first aid supplies, dental care and much more.