To place an OTC order over the phone call:  1-877-241-8606 (TTY:711)

MEMBER SERVICES Contact Line: Please first call the number found on the back of your member ID card for accurate and faster service. 

Community Care Alliance of Illinois (CCAIis an organization contracted to offer Medicare benefits. CCAI offers two Medicare Advantage Plans: Community Advantage (HMO) and Community Flex-Plan (HMO-POS)Their plans include all the coverage found within original Medicare, as well as a broad range of additional benefits including:

  • Prescription drugs
  • Dental
  • Vision
  • Gym membership
  • Telehealth Services

CCAI services the following Illinois counties: Boone, Cook, DuPage, Kane, McHenry, Ogle, Will and Winnebago. 

Their goal is to provide benefits or arrange for benefits to be provided to those who are eligible and enroll or sign up.

What is the Over the Counter Benefit?

The Community Care Alliance of Illinois Medicare Advantage plans have a supplemental over-the-counter (OTC) benefit that allows members to order OTC medications at no additional cost. A preset dollar amount or allowance is provided. This benefit will help with the cost of necessary health care items that are not covered as a medical or pharmacy expense under your plan. In addition, it can help you save money on a wide selection of over the counter products like pain relievers, cold medications, first aid supplies, dental care and much more.

Why use the OTC benefit?

  • You Will Save Money — Members can get OTC items they need without spending money out of pocket. Get an allowance per each quarter to use on a wide range of health-related items such as cold remedies and personal care items.
  • Easy Access — OTC orders are delivered straight to members’ home. No need to drive anywhere.
  • Save Your Time — One less trip to the pharmacy means members get to spend more time on what matters most.
  • Shipping is free — There are no shipping or handling fees.

No Extra Costs!

These products are all provided at no extra cost but by using a credit / pre-determined allowance provided under the benefit. The orders will be shipped to their home at no extra charge.

Currently Community Care Alliance of Illinois Medicare Advantage allows their members to take advantage of their OTC benefit by accessing the OTC online program. It makes it possible for current eligible plan members to easily order items using their home delivery services. Members who are eligible for this health benefit program are able to order over-the-counter products online from the comfort of home by going online, calling an order in or mailing it in. With this supplement benefit, their members can order items such as:

  • Cough and cold allergy medicines
  • Vitamins
  • Medicines for the eyes
  • Pain medicine
  • Products for the stomach and bowel
  • First aid care
  • Hygiene products
  • Mosquito spray
  • Mouth and teeth cleansing products
  • Skin care
  • & a lot more!

These products are all provided at no extra cost when part of an eligible plan. They simply use credits / a pre-determined allowance provided under the benefit. The orders are shipped to their home at no extra charge. There are two was that members of this program can submit their prescription orders:

  • Eligible members can go online (see below on how to set up an account). This is the fastest, easiest, and most convenient way to order 24/7.
  • Eligible members can call over the phone: 1-877-241-8606 (TTY:711)
  • Eligible members can order by Mail.

DO YOU QUALIFY?

You will need to make sure you check your plan’s Summary of Benefits of your personal current plan to confirm if a plan offers this benefit. If it does, you must also check the plan’s specific OTC allowance frequency, as it can be either monthly or quarterly. The allowance amount varies and depends on the plan. You may call the number provided at the begging of this article for direction.

Only some plans include a quarterly allowance. The credits can be used to pay for select over-the-counter medications and supplies, including allergy medication, digestive health treatments, first aid supplies, pain relievers, and more. If your plan includes this benefit, review your Evidence of Coverage to find your exact quarterly allowance amount.

NOTE: please visit the site directly to verify the details and obtain more information. 

  • https://www.ccaillinois.com/medicare/benefits/member-faq

NOTICE: This information is not a complete description of benefits available. Contact the company directly for more information about their plans.

If you need to access to the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.

What you need to register / sign in to a Community Care Alliance of Illinois Medicare Advantage Over The Counter account online:

  • Internet Access
  • Member ID information
  • Personal information
  • Email address

Below are the steps you need to follow to register for a new online account:

  1. Visit: NationsOTC.com/CCAI or https://ccai.nationsotc.com/login in your internet browser on your device.
    1. Enter in your 19 Digit Member Benefit Card Number in the field provided.
  2. Click on the red “LOGIN” button.
  3. Continue to move forward and provide all the required information until you receive a successful registration confirmation.

If you successfully registered you will receive an email verification showing that all is good with your registration. You will now have full access to the your online account and can begin taking advantage of the Community Care Alliance Nations OTC online pharmacy benefits that your plan includes if you qualify.

Below are the steps you will need to follow to login to a current account:

  1. Visit: https://ccai.nationsotc.com/login in your internet browse on your device.
  2. Type in your 19 Digit Member Card Number in the field provided.
  3. Click on the red “LOOGIN” button.
  4. Begin managing your online account.

Important Useful Tips for creating / processing / submitting your order:

  • It will take 3-7 business days for you to receive the items you ordered. The items will be mailed directly to the home address that you provide.
  • RETURN POLICY: Due to the personal nature of the products, returns will NOT be accepted. If there is an item that is damaged during shipping, it may be exchanged or replaced for an identical item, at no cost, within 30 days of purchase.

2020 Community Care Alliance of Illinois Nations OTC Catalog / Catalogue:

MAIL ORDER FORM:

  • If you are ordering by mail: Please follow the instructions to complete the order form. Mail it to the address listed on the form.

If you still have questions about your plan, you may call the phone number found on the back of your health plan member card.

Member Services Phone Number (TTY: 711): 877-384-1241 / 1-877-364-4566