For any questions call: the Member Services Phone Number located on the back of your card or 1-888-682-2400

For General Customer Service Member Questions call: 1-800-498-9731, TTY: 711

This company was founded in 1915 in Pennsylvania by Abigail Geisinger. Since 1985, the Geisinger Health Plan has been assisting people by providing high-quality, affordable healthcare benefits. They are located at: 100 North Academy Ave., Danville, PA 17822. They provide services such as:

  • hospitals
  • primary care and specialists
  • trauma centers
  • insurance
  • medical education and research

In 2010, the OTCNetwork was founded. They work with the best Medicare, Medicaid, and Commercial health plan providers to provide easier consumer access to eligible items using its reloadable prepaid cards. Their mission is to have their OTC cards accepted with as many as possible retail locations across the United States that sell over-the-counter medications.

With this program, eligible Medicare plan members the flexibility in selecting a pharmacy or retailer from whom they can purchase their OTC products from. To learn more about them, you can visit:

Over-the-counter drugs are safe and effective when you follow the directions on the label and as directed by your health care professional. These medicines can be purchased without a prescription and are usually used for the treatment of minor health problems.

If you’re a member of a plan with an over-the-counter (OTC) benefit, you will be mailed an Geisinger OTC card. This card can be used like a regular credit or debit card. There will be a pre-funded / pre-loaded quarterly allowance upon enrollment. Items that may be available with this allowance are:

  • Acid Controllers
  • Adult Cough, Cold & Flu Medication
  • Adult Pain Relief Products
  • Bandages / Band Aids
  • Cough Drops / Sore Throat Items
  • Contact Lens Care Items
  • Diabetes Care Accessories
  • Eye, Ear, Lip, Foot Bathing and Oral Care Products
  • First Aid Items
  • Vitamins and Minerals
  • Much more!

Today, they offer eligible OTC Card Members access to a free and secure online card management tool. The online portal allows patients to perform the following tasks:

  • Verify the card balance.
  • Check the transaction history.
  • View all the participating retailers.
  • Verify exactly which items are eligible by scanning the barcode when using the mobile app. Or use search by product category, manufacturer, and product name by accessing or login in to an online account. (See below for steps on how to access an account.)

For more information visit: OR

NOTE: please visit the site directly to verify the details and obtain more information.

Choose one of the following ways to activate your Geisinger Gold / Secure Rx Over The Counter / OTC Card:

  1. Call the Card Services Department at: 1-800-498-9731.
  2. Visit a participating pharmacy or retailer such as:
    • Rite Aid
    • Walgreens (Please note: Walgreens is not a part of Geisinger Gold’s Medicare Prescription Drug Coverage (Part D) pharmacy network. Therefore, any prescriptions filled at Walgreen’s will not be covered by your benefit. Only OTC items will be covered.)
    • Walmart
    • Dollar General
    • Family Dollar
    • CVS/Pharmacy
    • Go to your online account for a complete list of locations. You will not need a prescription. You do not have to visit the pharmacy window. Just take your items to the front checkout lanes. When you are checking out, swipe the card for payment. All of the approved items will automatically be deducted from your card balance up to the allowable amount. Any remaining balance will be listed at the bottom of your receipt and can be used up until the next benefit period starts. 
  3. Activate the card online. Below is a step by step guide.

What you will need to have on hand to activate a card online:

  • Your Medicare Member Plan ID card number
  • Your OTC card number found on the front of the card
  • Your Date of Birth

Follow these easy steps below need to access the if you are a NEW MEMBER who needs to activate their card online:

NOTE BEFORE ACTIVATION: Be sure to only activate your card on the effective date / start date of your plan. If you activate it any sooner, it may be activated under your previous plan.

TIP: Unused balances will automatically expire at the end of each benefit period or upon disenrollment from the plan so be sure to use the full amount before the period ends. Again, any allowance money left on the card at the end of each quarter will expire. It does not carry over to the next quarter.

  1. Visit: on your device or click here or here.
  2. Type in your 16 or 19 digit card number into the field provided.
  3. Click on the “Go” button.
  4. Continue to move forward and provide all the required information to complete the activation.

What to find out what is all covered / eligible?

  1. Visit: on your internet browser.
  2. Once you are inside the member-specific area, click on “Product” in the upper blue bar. It will bring up the Eligible Products searchable list. 
  3. From the “Retailers” drop down menu on the right, choose the store where you want to search (either Walgreens, Walmart or Rite Aid).

NOTE: please visit the site directly to verify the details and obtain more information.

You Can Also Download the Free App Today:

Reasons you should download and use the app:

  • Find and locate participating retailers.
  • Check on your card balance.
  • View and verify which items are eligible.
  • View discounts available by scanning the barcode with the app.

Log in using the same website login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.