BlueShield Of CA Promise Health Plan Customer Service Phone Number: 1-800-544-0088; TTY: 711

This medical company has been doing business since 1938. Today you will find that they offer different types of Promise Medicare Plans such as:

  • AdvantageOptimum 
  • Coordinated Choice
  • TotalDual
  • Medi-Cal
  • MediConnect

The Blue Shield of California Promise Health Plan is an HMO that contracts with the federal government to provide Medicare services and benefits. Most of the plans come with an Over The Counter (OTC) Allowance. This benefit allows eligible members to purchase OTC products such as bandages, cold and allergy medicines, pain relievers, non-prescription medications, and some vitamins. Items in the 2019 Blue Shield Promise OTC Benefit Catalog may change through out the year. They can take advantage of this valuable benefit each quarter.

NOTE: please visit the site directly to verify the details and obtain more information. You may also visit: OR for more information.

If you need to access your Medicare Over-the-Counter (OTC) online account, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.

What you need to register / sign in to a BlueShield Promise Health Medicare OTC Plan account online:

  • Internet Access
  • Member ID information
  • Personal information

Steps to follow to register for a new online account:

  1. Visit:
  2. Scroll down to the bottom of the page and find the “Already a member?” section and click on the “Log In” button or this link in your internet browser on your device.
  3. Click on the “Create account” button.
  4. Type in your ID Number found on your Blue Shield Card into the field provided.
  5. Input your date of birth in the fields provided.
  6. Click on the ”Continue” button.
  7. Continue to move forward and provide all the required information until you receive a successful registration confirmation.

If you successfully registered you will receive an email verification showing that all is good with your registration. You will now have full access to the your online account and can start managing it.

Steps to follow to sign in to a current BlueShield of CA Medicare account:

  1. Visit:
  2. Scroll down to the bottom of the page and find the “Already a member?” section and click on the “Log In” button or this link in your internet browser on your device.
  3. Type in your Username in the field provided.
  4. Type in your current Password in the field provided.
  5. Click on the “Login” button.
  6. Begin managing your online account.

Additional Information:

Mailing Address: Blue Shield of California Promise Health Plan 
Member Services
601 Potrero Grande Dr.
Monterey Park, CA 91755

ORDER by Mail or Phone: 1-800-355-7913 (TTY: 711)


  • Delivery time will be 7 – 10 business days from the time your order is placed.
  • You must use your full / entire benefit amount all at once or in one order. Multiple orders are not allowed per each quarter.
  • Unused benefits WILL NOT roll over into thenext quarter.
  • Your order total CAN NOT exceed your benefit amount. Cash, checks, credit cards or money orders are not accepted under this OTC benefit.
  • OTC products are only intended for use for the eligible member. It is prohibited to use this benefit to order OTC items for family members and friends.
  • Due to the personal nature of these products, returns will NOT accepted.