For any questions call: the Member Services Phone Number located on the back of your card or 1-888-682-2400 

For General Member Questions call: 1‑855‑951‑CARE / 1-855-951-2273 / (TTY/TDD: 711)

Archcare was founded in 1899. Their headquarters are in New York City, New York. They provide the following services:

  • Nursing home alternatives which help seniors and others with chronic health needs to continue to live safely and independently.
  • Traditional long-term residential care and short-term rehabilitation. Home health services for infants, children and adults.
  • Health plans that coordinate all of a member’s healthcare needs and the Medicare and Medicaid benefits for which they are eligible.
  • Family-centered end-of-life and palliative care.
  • Specialized care for people with exceptional needs.

The history of the OTCNetwork started in 2010. They work with leading Medicare, Medicaid, and Commercial health plans to provide easier consumer access to eligible items using its reloadable prepaid cards. Their primary mission is to have their OTC cards accepted with as many retail locations across the United States as possible that sell over-the-counter medications.

This would allow eligible Medicare plan members the flexibility in selecting a pharmacy or retailer from whom they can purchase their OTC products from. To learn more visit:

Over-the-counter drugs are medicines that can be purchased without a prescription. They are generally used for the treatment of minor health problems. They are safe and effective when you follow the directions on the label and as directed by your health care professional. If you’re a member of a plan with an over-the-counter (OTC) benefit, you’ll receive an Archcare OTC card with a pre-funded monthly allowance upon enrollment. Items that may be available with this allowance are:

  • Abdominal Supports
  • Acid Controllers
  • Acne Medication
  • Adult Cough, Cold & Flu Medication
  • Adult Pain Relief Products
  • Bandages / Band Aids
  • Cough Drops / Sore Throat Items
  • Contact Lens Care Items
  • Diabetes Care Accessories and Supplements
  • Eye, Ear, Lip, Foot Bathing and Oral Care Products
  • First Aid Dressings, Kits, Supplies and Treatments
  • Fitness Trackers & Pedometers
  • Vitamins, MultiVitamins and Mineral Supplements
  • Sleep Aids, Stimulants & Motion Sickness Products
  • Much more!

Today, they offer eligible OTC Card Members access to a free and secure online card management tool. The online portal allows patients to perform the following tasks:

  • Activate their online card / account.
  • Check on the card balance.
  • Check their transaction history.
  • View all the participating retailers.
  • Verify exactly which items are eligible by scanning the barcode when using the mobile app. Or they can search by product category, manufacturer, and product name via their online account.

For more information visit: Click here to view the list of Non-eligible and Eligible Items.

NOTE: please visit the site directly to verify the details and obtain more information.

Choose one of the following ways to activate your Archcare OTC Card:

  1. Call the Card Services Department at: 1-888-682-2400
  2. Visit a participating pharmacy or retailer such as:
    • CVS
    • Walgreens
    • Duane Reade
    • Rite Aid
    • Dollar General
    • Family Dollar
    • Walmart
    • Go to your online account for a list of locations. You will not need a prescription. You do not have to visit the pharmacy window. Just take your items to the front checkout lanes. When you are checking out, swipe the card for payment. All of the approved items will automatically be deducted from your card balance.
  3. Activate the card online. Below is a step by step guide.

What you will need to have on hand to activate a card online:

  • Your Medicare Member Plan ID card number
  • Your OTC card number found on the front of the card
  • Your Date of Birth

Follow these easy steps below need to access the if you are a NEW MEMBER who needs to activate their card online:

NOTE BEFORE ACTIVATION: Be sure to only activate your card on the effective date / start date of your plan. If you activate it any sooner, it may be activated under your previous plan.

TIP: Unused balances will automatically expire at the end of each benefit period or upon disenrollment from the plan so be sure to use the full amount before then.

  1. Visit: on your device or click here or here.
  2. Type in your 16 or 19 digit card number into the field provided.
  3. Click on the “Go” button.
  4. Continue to move forward and provide all the required information to complete the activation.

NOTE: please visit the site directly to verify the details and obtain more information.

You Can Also Download the Free App Today:

Reasons you should download and use the app:

  • View and check your card balance.
  • View and verify which items are eligible.
  • Find and location participating retailers.
  • View discounts by scanning the barcode with the app.

Log in using the same website login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.